FAQs

SHIPPING

Yes, we currently ship to over Canada & Australia but are adding more countries as vehicle availability changes. During the checkout process you can add the items that you are interested in, select your country and add your complete address to view several different available shipping options based on weight and destination. Please note that shipping quotes provided at checkout are live rates with no markup for handling but do not include foreign taxes or customs duties. Click here for more information on International shipping.

We make every effort to ship products the same day (when ordered by 1PM EST) but we guarantee a 2-3 business day shipping window. Delivery times can vary depending on the service that you select and the destination.  Generally, our standard free shipping option can take 3-8 business days for delivery and our 2-Day option delivers within two business days to most addresses, Monday - Friday.  However, please be advised, as stated by the shipping carriers, these delivery times are estimates and may vary depending on the destination address.  If you require expedited delivery on a Saturday, please reach out to us at sales@spediesel.com for an individual quote.

After placing your order, you may click the "My Account Icon" link at the top right-hand side of our site to track your order’s status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

RETURNS & CANCELLATIONS

Returns must transpire within thirty (30) days from the invoice date. Freight charges must be pre-paid prior to returning. All returns must be pre-approved by SPE. The parts will be inspected by SPE and if in satisfactory condition, we will issue a credit.

A 20% restocking charge will be charged on all returns due to customer error or any problems not caused by SPE. Absolutely no returns on custom built or special ordered items. Before refusing or returning any product, please email customer service at sales@spediesel.com and make prior arrangements. An RMA (return merchandise authorization) number must be issued to receive any form of compensation for the return.

SPE recommends contacting us before placing any order to review inventory and ETA if not in stock. Part inventory changes by the minute. We check all warehouses & our dealer network to find the closest inventory to your location to get your parts to you as fast as we can. In some cases your order may not be in-stock and will need to be placed on backorder. We will notify you via email a estimated ETA as quickly as possible.

Cancellations are not allowed on special order parts. If you place an order with SPE and choose to cancel your order before receiving your parts, SPE will refund your order minus a 5% cancellation processing fee.

For more information, check out our shipping & return page. 

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